HPC2N Support and Documentation¶

If you are unable to find your answers here on the HPC2N documentation site, then feel free to contact technical support at HPC2N.

Please see the main HPC2N website’s contact page for general information about HPC2N (High Performance Computing Center North), history, as well as full contact/visiting information.

Contact

Support

Support is generally submitted through the SUPR support request form. This works even if you do not have a user account at SUPR, and we strongly prefer that you use that way to request support.

If you are not able to use the above form, you can of course continue to email us directly at:

• support@hpc2n.umu.se

Application-support

If you have a more “advanced” application specific question, which is unrelated to any specific compute resource, then there is the application-support queue.

This queue is typically used for application specific questions that the systems administrators might not be expected to answer (hypothetical example, “is this tuning parameter in that program really supposed to have this particular effect”).

NOTE that this is a national support queue. This means that the support-personnel for it is spread out all over Sweden, and it is very important that you follow the support request guidelines and include all pertinent information.

You find information about how to send questions to the Application-support on the SUPR support page.

General Inquiries

For general questions about HPC2N, suggestions to improve the FAQ or the website, or any other non-support related matters, please email:

• info@hpc2n.umu.se

Do NOT use this email address for anything technical or support related. Those questions should go to support.